FAQ

As a factory that sells embroidery machines, we provide manufacturers with powerful customer support, and every technician has a comprehensive understanding of the machines. Our customer support team is always ready to assist you. In addition, here's what you can get with your purchase of an iKonix embroidery machine:
1. Chroma embroidery digitizing software
2. A complete toolkit with all setup and maintenance tools
3. A full cap embroidery kit
4. A convenient machine stand

You'll receive weekday service from iKonix technicians. Of course, considering you'll be operating your iKonix embroidery machine on weekends, we've also prepared a variety of resources for you, including training courses, manuals, and video tutorials. Furthermore, we continually update blog posts, instructional videos, webinars, and other relevant content to help you successfully launch and expand your embroidery business.

Purchase your iKonix embroidery machine and receive free hands-on training at our Huizhou production facility. We'll ensure you fully understand all the machine's operating procedures and details by the end of the training. If you'd like additional resources, we've also prepared operation videos and manuals.

Before delivering your machine, we need to test and prepare the embroidery machine at our Huizhou production base. The process from testing, packing, to shipping typically takes about one week. After your machine is shipped, transit time generally ranges from 2 to 5 business days, with the exact delivery time depending on your location relative to us.